AS G STORE

Last updated: [28 November 2025]

This Privacy Policy explains how AS G STORE (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase on our website.

1. Information We Collect

We may collect the following information when you interact with our website:

• Personal details (name, address, phone number, email)

• Order details and payment information

• Delivery information

• Device and browsing data (IP address, browser type, pages visited)

2. How We Use Your Information

Your data is used to:

• Process and deliver orders

• Provide customer support

• Improve website performance and user experience

• Send notifications related to orders or updates (if applicable)

• Prevent fraud and protect security

3. Data Protection

We take reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We may share your information with:

• Shipping partners (J&T, Pos Laju, Ninja Van)

• Payment gateway providers

• Service providers assisting in website operations

We do not sell or rent your personal data to third parties.

5. Cookies

Our website may use cookies to enhance user experience, analyse traffic, and remember preferences. You may disable cookies through your browser settings.

6. Your Rights

You may request to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request data deletion (subject to limitations)

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website

signifies your acceptance of the updated policy.

8. Contact Us

For questions regarding this Privacy Policy, contact us at:

Email: customerservice@asgstore.shop

Address: PT201, Jalan Halim, Batu 11, 16450, Ketereh, Kota Bharu, Kelantan

Cancellation Policy:

AS G STORE

Last updated: [Insert Date]

1. Order Cancellation

• Customers may request to cancel an order within 1 hour of placing the order,

before it has been processed for shipping.

• Orders that have already been processed, packed, or shipped cannot be cancelled.

2. How to Request a Cancellation

To request cancellation, please contact us immediately:

Email: customerservice@asgstore.shop

Include the following details in your cancellation request:

• Order number

• Name used for the order

• Reason for cancellation (optional)

3. Refund for Cancelled Orders

• Approved cancellations will be refunded to the original payment method within 3–7 business days, depending on the payment provider.

• Payment processing fees may apply depending on the bank or payment gateway.

4. Non-Cancellable Orders

Orders that are already in the shipping process cannot be cancelled. Customers are advised to review their orders carefully before checkout.

5. Contact Information

For assistance regarding cancellations, please contact:

Email: customerservice@asgstore.shop

Address: PT201, Jalan Halim, Batu 11, 16450, Ketereh, Kota Bharu, Kelantan